Orders up to 250kg (approx)

Orders up to 250kg (approx) are shipped using our courier, DPD. All orders require a signature on delivery. Orders placed before 3pm Mon-Fri are usually dispatched the same day. Whilst we cannot guarantee same-day dispatch after this time, we do endeavour to continue to dispatch later orders if possible. If you need to place an urgent order after 3pm, please check with us to see if we will be able to dispatch it that day (call us on 01 473 8544 or use our contact form). On occasion the cut-off time for same-day dispatch may need to be brought forward due to unforeseen circumstances, in such cases we will notify any affected customer promptly.

Delivery takes place between the approximate hours of 8am and 6pm but may on occasion be attempted later, due to delays en route.  We will provide you with a DPD tracking number to monitor your delivery’s progress.

Deliveries using our courier are sent on a “Signature Mandatory” service and as such require a signature at the address on arrival. Deliveries are made “Door to Door”, meaning that the courier will only bring the goods to entrance of any premises, and will not take the goods into any premises or beyond this point. They are unable to do so due to 3rd-party liability/insurance purposes.

In the event that you are not in at the attempted time, DPD reserve the right to either deliver to a neighbour (within 3 properties either side) or to return the parcel to the depot for a re-delivery. In both circumstances, a “Sorry We Missed You” card will be left explaining the next steps to receive your delivery. DPD will attempt delivery twice, at no additional cost, before holding the parcel in their depot for 5 working days for customer collection. Deliveries not collected during this time will be returned to our warehouse. Should this occur, the customer will be liable for additional costs incurred for the return of the parcel plus any re-delivery costs to send the items back out, if requested.

Orders that cannot be delivered where either we “The Seller” or our acting couriers are not at fault are also liable for any charges/costs incurred for re-delivery or return, re-direction, or any other changes or upgrades in delivery service that are required for a successful delivery. This includes scenarios such as delivery instructions or requirements not being provided, unusual opening times not being declared, or any required delivery processes such as book-ins or similar. We/our couriers can cater for some of these circumstances if you inform us in advance of shipping your order – just give us a call on 01 473 8544 or submit an enquiry here. Otherwise, if we deem our usual methods inappropriate based on information you provide to us, we will contact you to discuss delivery options.

Orders over 250kg

Orders over 250kg are usually sent on pallets, via Montgomery Transport, and will arrive within 2-3 working days.

Pallets not exceeding 1,000kg are sent on a vehicle containing a “Tail Lift” for easy off-loading. However, due to health and safety regulations we are not able to offer this service on individual pallets over 1,000kg. If our order processing deems your address to be unsuitable for a pallet delivery or we have any queries, we will contact you with the details provided prior to shipment to discuss your options. Full tracking is available on request.

Out-of-stock items

We at Rollie (Till Rolls Direct) try to maintain a stock of all items within our range. However, due to the supply from distributors, all items must be subject to availability and may be withdrawn at any time. In the exceptional circumstance we are unable to dispatch an order due to insufficient stock, we will contact you within 24 hours to discuss your order and offer an alternative product where possible or advise lead time for delivery.